It is important to us that every customer is satisfied with their theme.
We offer support Monday to Friday, 08:00 to 20:00 CET (GMT+2). Depending on time differences, please, allow up to 24 hours for us to get back to you. All the requests submitted on weekends will be handled on Monday. Support is provided only to verified buyers. Please enter “Item Purchase Code” in support ticket.
Support for our items includes:
- Responding to questions or problems regarding the theme and its features
- Fixing bugs and reported issues in a fresh theme install
- Providing updates to ensure compatibility with new WordPress versions
- Help working with the theme, in case it’s not covered in the documentation
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
- Fixing errors which may occur after custom theme customization
- “Learning WordPress” – general, core related, support and how to’s
Before submitting a ticket here, please be sure that you have read the theme documentation.
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